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Meet the Team

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Founder & Chief Strategy Officer

Chris Johnson

Chris brings over a decade of lifecycle and email marketing expertise to Castle & Rook.

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Partnerships & Business Development

Claudia Jarrous

Claudia leads partnerships and business growth, bringing over 20 years of sales experience in travel and hospitality...

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Client Services & CRM/AI Strategy

Joe Mulick

Joe sits at the core of Castle & Rook’s client partnerships, combining lifecycle strategy, front-end development.

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Director of Analytics & Copy Strategy

Jose Valdovinos

Jose leads data and performance at Castle & Rook, turning complex analytics into clear, actionable insights.

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Project Manager & QA Lead

Emily Pelz

Emily is the operational backbone of Castle & Rook. With a background in marketing and business analytics.

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Marketing Specialist & Copywriter

Rumzi Hayek

Rumzi brings creativity and precision to lifecycle campaign execution and supports end-to-end email builds...

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Account Manager & Brand Strategist

Charlette Mulick

Charlette manages client relationships with a sharp eye for brand identity and creative cohesion.

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Creative Director, Digital Design

Jordan Zoilo

 Jordan leads design at Castle & Rook, overseeing the visual language of emails, branding, and web experiences.

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Lead Project Manager

Kaila Samson

Kaila brings over five years of experience in lifecycle marketing, technical execution, and operational leadership.

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